When a passenger asks for exceptions to baggage size or weight limits, what is the recommended approach?

When a passenger asks for exceptions to baggage size or weight limits, what is the recommended approach?

• A. Explain policy clearly, check if any exceptions are available or if special assistance can be offered, escalate to supervisor as needed.
• B. Refuse and threaten denial.
• C. Approve any request without checks.
• D. Tell them to return later.

Answer: (A)