In a scenario where two or more passengers want to access a seat with a safety restriction (for example an exit row), how should you enforce policy?

In a scenario where two or more passengers want to access a seat with a safety restriction (for example an exit row), how should you enforce policy?

• A. Allow any passenger to sit anywhere.
• B. Check eligibility, explain policy clearly and politely, offer alternative seats if possible, involve supervisor if necessary.
• C. Refuse to engage.
• D. Move passengers without explanation.

Answer: (B)